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What you should do…

• Try to make sure everyone feels included and listened to in all interactions with colleagues and learners
• Listen and respond to questions without prejudice
• Be aware of and responsible for how your attitude and emotions can impact on other people
• Take time to actively listen and endeavour to understand other people’s opinions

…and what you shouldn’t

• Jump to conclusions and make assumptions
• Express non-constructive, negative or personal views of others and their opinions
• Demonstrate favouritism
• Encourage or take part in gossip

What you should do…

• Embrace the College vision and strategy
• Face every challenge with positivity
• Engage with everyone to seek answers
• Take responsibility and ownership of problems

…and what you shouldn’t

• Ignore the issues and hope it will go away
• Pass the buck to others
• Accept that second best is ok
• Be closed to ideas from others

What you should do…

• Treat all learners with respect and as individuals
• Consider the impact on learners of every decision you take
• Involve learners in the decisions you make
• Appreciate our learners’ perspective – have empathy with them

…and what you shouldn’t

• Blame learners for things that are our responsibility
• Prioritise operational needs before those of the learners
• Take an approach that isn’t learner-focused
• Fail to listen to, and act on, learner feedback

What you should do…

• Be fair, honest and transparent
• Be a role model
• Deal with difficult conversations and situations
• Be responsible and dependable

…and what you shouldn’t

• Indulge in bias or favouritism
• Turn a blind eye to inappropriate comments and behaviour from others
• Fail to act in accordance with all our values, even when it’s difficult
• Blame others for things that go wrong